Thank you for your interest in It’s My Party. We understand there are many options to choose from so we are honored that you feel we are worthy of your business. We have set the following policies in an effort to ensure each party goes smoothly & leaves a lasting impression for the parents & children.
Deposits – All parties require a non-refundable deposit of $50. In the event a party must be cancelled, the deposit can be used on a different date or transferred to the recipient of your choice.
Payments – Payment for deposits are accepted via PayPal using the link below. We can also send an invoice for the deposit via PayPal or Square. Contact us if this is not a viable option. Final payment for your party will be due upon our arrival on the day of the event. Balances can be paid via cash or credit card.
Availability – Reservations are preferred at least 2 weeks in advance. Time slots are between 11:00am - 6:00pm. Many times we are able to accommodate a short notice or time slots out of our range depending on location, number of guest and choice of package. Please contact us for availability so we can work out an option for you and your child.
Head Count - We will do a final head count 48 hours prior to your event. Your head count will determine the number of party host assigned to your party. Your balance will be based on the final head count provided.
Party Duration - Parties will begin and end at the designated time even if all guest have not arrived. The time frame for each party may vary depending on age and number of guest, however, we strive to provide professional service while keeping the parties within the time allotted.
Décor – Decorations and colors will vary by party and must be agreed upon at least 7 days prior to the event. Each party is individually planned therefore there may be options we have done previously that are not available due to space, budget, theme, etc.
Space – We require access to warm water, electrical outlets and a space that can accommodate the supplies needed for your chosen party, staff and children. We ask that you allow us access to the space or photos of the space so that we can plan accordingly and deliver a seamless experience. In the event the space or environment is not safe or sufficient for our services, we will make necessary adjustments, including but not limited to reduction of decor, services or staff. The cost of the party will remain the same despite these changes. If the party is canceled due to space issues by the client or any employee of It's My Party, the deposit will not be refunded.
Outdoor Venues – In the event an outdoor venue is preferred, we require a tent or sufficient covering be provided for our use. We will need easy access to warm water. Some packages are not recommended for outdoor parties depending products or services (such as packages with the candy bar option or facials).
Inclement Weather - In cases of inclement weather there are times when we may be delayed due to circumstances beyond our control. In the event we are significantly delayed the client will have the option to cancel the party and will receive a refund of their deposit.
Waivers – It’s My Party will require a waiver, signed by the parent/guardian for each child in attendance. Waivers will be sent to the party host to distribute to the parents in advance. The staff will have extra waivers on hand at the events. Children will not be serviced without the written consent of their parent/guardian.